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Operations contains the majority of costs and has the biggest impact on the customer experience.  The biggest challenge for companies is to manage costs without undermining quality.  Given these large scale challenges and impacts, investing in Operations provides the greatest impact to the brand and the bottom line.

Examples of services that Instant Ops can provide to help improve one or more elements of Operations include:

  • Process analysis and assessment
  • Process design
  • Analysis of and assessment of quality management program(s)
  • Closed loop quality management program development
  • Cost analysis
  • Efficiency review and improvement

Service Examples by Business Function